"The worst physiotherapy I've ever had"

I attended a physiotherapy session here, and it was so bad that I left the surgery in tears feeling totally worthless. The physiotherapist wouldn’t even look me in the eyes through the appointment - the surgery was very quiet and it was incredibly clear they just wanted the day to be done and me to get out of the room. My entire appointment was over in 5 minutes.

I was asked where my pain was and how this was limiting me, but the physio didn’t observe what I could or couldn’t do or try to understand the level of pain. This would be important, because I am hugely limited in day-to-day life at the moment. They just poked me once, said the name of the condition, and that was that. They didn’t explain the condition, what it meant or how long it generally takes to recover. They then just typed things up on the computer and sent me a link for exercises that I could have just googled. They didn’t explain the exercises, show me how they were done, or check I could even do them. It would have ended there if I hadn't asked what next steps were if the exercises didn’t work, how long I should be doing them for, what I should avoid doing, what else I could do to aid recovery… I literally had to beg for any information whatsoever. It was a good job I had actually self-diagnosed via the NHS website and had some idea of what I should and shouldn't be doing, but this should not be expected!

Turns out that I can’t do any of the exercises given without being in so much pain that I'm in tears, but there’s no advice on what to do in that scenario or a way to easily get back in touch. It's like the entire appointment was an advert for private physiotherapy sessions, which is what I'm going to have to do if I want to be able to heal. Do not recommend, avoid, avoid, avoid.