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Shocked

Story from nhs.uk

"Shocked "

I attended the surgery at around 10am with my 2year old son who was poorly, we was instructed the attend after calling 111. The wait till was clearly stated as 4hours. I started to notice people who arrived after us being seen before us & leaving. I was getting very frustrated by this, I attended the desk & was ignored by a member of staff - she was very rude to other patients.

I was promised the dr would be made aware we were waiting but still people continued to be seen before us. I had to ask for a second time what was happening. Finally my son was seen after 2pm by the Dr who I couldn't fault, he was brilliant, explained everything in detail to me & was very thorough with the checks. Very disappointed with the wait time - for a poorly child but very pleased with the care received from the Dr.

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Responses

Response from Milton Keynes Urgent Care Services CIC last week
Milton Keynes Urgent Care Services CIC

Submitted on 16/04/2024 at 14:18
Published on nhs.uk at 14:18

Thank you for your feedback regarding your recent experience of visiting our service.

We do endeavour to make waiting times as short for our patients as we are able and in doing so try whenever possible to prioritise children where we can. We are, however, a service that accepts patients from different sources and of all ages, the 111 service, other healthcare professionals and patients that walk in as well as accommodating different clinics within our building. These patients all have varying degrees of need; some will need our GPs to go to their homes whilst some will need to be seen ahead of patients that have been waiting due to their clinical need. This does, unfortunately, mean that children will sometimes have to wait longer than we would like.

We are sorry that, on this occasion, your waiting time with your child was longer than we would have hoped for, we welcome all comments so that we can continue to strive to improve the service we deliver.

Kind regards

MKUCS

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