"Awful practice"

I’ve been dealing with Neetside Surgery since 2023 and almost every experience is awful.

The only time you can call for an appointment is either 830am or 2pm and it has to be for that day.

The reception staff are extremely unfriendly and rude. That’s if you’re lucky to even be acknowledged.

I showed up for my appointment one time and waited 5 mins at the front desk before the receptionist looked up. All she said was “Do you need me?” There was no”hello”, “how can I help you?” Or even a smile!

Every interaction that I have with the receptionists is the same.

Depending on what doctor/nurse you’re able to get that day, they are either pleasant or unhelpful.

I took my 2 year old in today as she’s started having hysterical episodes at night that can last up to an hour. She hits her head so hard that sometimes she falls forward. I’m at my wits end trying to help her. All I got from the nurse today was “I don’t know what you want me to do for you, short of me taking her home with me for you.” She also suggested I put her in a different bedroom than mine after I had explained we are in a one bedroom apartment.

As someone who has lived in 2 different countries and been to a few different doctors offices, this is by far the worst.

If I had a car I would travel to further towns just to avoid Neetside Surgery in Bude.