"Poor understanding"

: I'm in chronic pain, 2 slipped discs, with nerve damage. Three times I phoned to request more Hydrocodeine, Pregabalin, as it's 7 days supply (Hydrocodeine) and the doctor sent it to the pharmacy same day.

I asked yesterday, and the duty manager said my prescription will available that day, I went to the pharmacy and it wasn't there.

I phoned again the receptionist said I had to come in to ask for my prescription. for no reason other then it's policy. They didn't want Id passport driving license, anything. other then just to come in. that policy has to change. (please tell me the reason for that if its not ID)

I phoned again and explained that unless they send the prescription today I won't have my painkillers until the following tuesday as it's friday today. So I will be in extra pain for the next three days. The receptionist kept repeating the policy (that she can't do anything to help) I asked for the manager, she said they were in a meeting but a mananger would call me back. No one phoned. I phoned back she said the managers had gone home. Then I asked could she ask a doctor to phone me she said she couldn't do that and said I have to use econsult. esconsult has reached capacity. This whole thing has wasted everyones time and has left me without my medication. And now what ?? I have to phone NHS 111 is that it? It makes no sense. This has to stop!