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Care Opinion

A 10 out of 10 to the emergency dental staff

Posted By cruxrg37

"A 10 out of 10 to the emergency dental staff"

About: NHS 24 / Scottish Emergency Dental Service NHS Grampian / GDENS (Grampian Emergency Dental Service)

(as the patient),

Having had 2 of my wisdom teeth removed already and finding this a very traumatic experience after being discharged from my dentist without stitches (just a piece of gauze to bite on to stop the bleeding), I was booked to have another wisdom tooth removed. I was assured this time would go a lot more smoothly.

I had the tooth removed and stitches done. I felt ok when leaving the dental practice. I went home and managed the pain with little problems although I was woken from my sleep in extreme pain. I turned to NHS 24 for dental help and within the hour I had been triaged and a dental nurse appointment booked. I received the call back from the nurse who after a series of questions decided I needed to see an out of hours dentist.

I was referred to NHS Grampian out of hours dental who within 10 minutes arranged an emergency appointment in Aberdeen. I followed the clear instructions given and was taken in right away on arrival. The dentist very quickly informed me the issue was something stuck in the socket and had this cleaned out and treated with a dental bandage within 10 minutes, a preventative course of antibiotics given and some care advice given.

A 10 out of 10 to the emergency dental staff at Aberdeen Royal Infirmary.

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Responses

Response from Lisa Convery, Dental Nurse Team Manager, GDens, NHS Grampian last week
Lisa Convery
Dental Nurse Team Manager, GDens,
NHS Grampian

Submitted on 18/04/2024 at 15:23
Published on Care Opinion at 15:23

Dear cruxrg37

Thank you very much for taking the time to share your recent experience with our Emergency Dental Service at Gdens.

I'm sorry to hear about the traumatic experience you had following your wisdom tooth removal; that must have been incredibly challenging for you.

It's lovely to hear that from your initial call to NHS24 right through to the end of your appointment, we were able to provide you with prompt and effective care and treatment to hopefully help you move past your traumatic experience.

Additionally, receiving a 10 out of 10 for the emergency dental staff is something we are truly proud of.

I will of course ensure that your kind words are passed on to all the relevant staff involved in your care.

Thanks again for your positive feedback.

Kind regards,

Lisa

Dental Nurse Team Manager – Unscheduled Dental Care

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Response from Stephanie, Patient Experience Officer, Nursing and Care, NHS 24 last week
Stephanie
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 19/04/2024 at 12:28
Published on Care Opinion at 12:28

picture of Stephanie

Dear cruxrg37

Thank you for sharing your experience on Care Opinion. I am sorry to learn you had cause to contact 111 after having your wisdom teeth removed but am pleased to read that you had such a positive patient journey.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Kind regards

Stephanie

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