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Wasted Time & Rude Doctor

Story from nhs.uk

"Wasted Time & Rude Doctor"

About: The Hathersage Centre

I was directed to Hathersage from NHS web page on terminating a pregnancy. I submitted the form and selected the seemingly only suitable option on the form “I am seeking advice on a pregnancy”. On sitting down with the doctor, she asked how she could help and I said “well I’m pregnant” to which she responded by clapping her hands together and in a very over dramatic, false way said “oh congratulations!” When I explained I wanted to terminate the pregnancy her face dropped and she just said “oh”, then again very sarcastically said “are you okayyyyy” - she then proceeded to tell me that is not something she could help with, printed me off a phone number and concluded the appointment. For a very personal, upsetting matter she made me feel terrible, plus it was a really unnecessarily drawn out experience that could have been avoided if the website did not reference pregnancy advice at all. Really disappointed

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Responses

Response from The Hathersage Centre last week
The Hathersage Centre

Submitted on 17/04/2024 at 13:30
Published on nhs.uk at 13:30

Hi Kathryn,

Thank you for your feedback. We are sorry to learn that you felt terrible discussing what was a very personal matter during your recent visit to the Hathersage Centre. We take all feedback very seriously and your concerns have been raised directly with the Service Manager at the clinic to discuss with their staff members so that lessons can be learnt. We also value your comments about signposting and will update information on our system for termination of pregnancy services to make it clearer.

It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore, if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00054, they will do their best to address your concerns.

Kind Regards,

Connor Thomson

Patient Experience Team

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