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The Best Staff

Story from nhs.uk

"The Best Staff"

About: Heartlands Hospital

Had surgery booked on ward 11. From the moment we arrived, every single member of staff on that ward were fantastic. I honestly can’t praise them enough. All of them were helpful, kind, funny and made you feel very welcome. Facilities (beds, decor and pilllows etc) could really do with an upgrade but that didn’t matter when you have staff like that. Keep being you and keep making patients smile staff on ward 11 on the 12/04/2024. This is a shout out to the cleaners, carers, nurses, consultants and surgeons. You are a credit to a tired old heartlands hospital.

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Responses

Response from Heartlands Hospital 2 weeks ago
Heartlands Hospital

Submitted on 15/04/2024 at 10:20
Published on nhs.uk at 10:20

Dear Mr and Mrs Lungley

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are delighted to hear about the excellent care you received on Ward 11 and that all of the staff were helpful, kind and welcoming.

We'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further.

If not (and that's absolutely fine) and you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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