"Poor service and waiting time "

got in by 10:30pm, seen by a nurse for 2 min, then waited 5 hours to be seen by another nurse, 3 hours later to just collect his urine sample and be tested, we been sat on a chair for 10 hours with a poorly 12 years old all night, no one asking if he is ok as he had high blood pressure too at first, and finally after so few wrong diagnostics been give a diagnosis of hsp, we both been shattered and crying in pain and tiredness waiting for 12 hours for just 20 min assessment of a senior doctor, the dissatisfaction and disappointment are over the roof in so many levels, no empathy forwards a poorly suffering child sitter in a plastic chair for so many hours, no even given a bed to rest , and no excuse as many rooms where empty.. As a mother, my heart shattered badly seeing and experiencing such a poor and unfair service specially when a poorly child is suffering in pain for so long with no attention, maybe best advice is to call an ambulance instead of walking in, as you never be seen within 12 hours wait, disappointed and revolted.