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We found the care excellent

Posted By Bette37

"We found the care excellent"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / General Surgery (wards 19, 20, 24, 26 &29) Royal Alexandra Hospital / Pharmacy Royal Alexandra Hospital / Radiology Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My mum recently became really unwell with abdo pain and I had to phone an emergency ambulance. She was taken to the ED at the RAH and then admitted through the surgical assessment unit into ward 20 and eventually into ward 29.

You hear of so many people complaining about the RAH that we wanted to say that we found the care excellent.

From the paramedics (Carol and Tracy ) to all of the staff in Emergency Department/porters/ x-ray department and ward staff were all lovely and so supportive.

My mum found her consultant, Ms Gray, very informative and reassuring .

All tests were done in a timely manner and she was diagnosed and treatment was started within hours

This made a scary time much easier to cope with for my mum. 

We would like to say thank you to all the staff. My mum was very impressed by the pharmacist that visited the ward (Ward 29 ) and would like to say a special thank you to him (she can't remember his name).

The only negative thing my mum found was a lack of communication between some of the medical staff, as one doctor would give her information which was then contradicted by the next visiting doctor although her consultant was always consistent and clear. 

She is coming back in to RAH for further treatment soon and this recent visit has made her less anxious about attending the RAH again due to her recent level of care.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service last week
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 16/04/2024 at 13:59
Published on Care Opinion at 13:59

Dear Bette37

Thank you for sharing your story. It is lovely to read that you are happy with all of the care your received.

If you would like me to pass on your thanks to Carol and Tracey may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your mum's name and the address and date we attended.

I do hope she is feeling better now.

Kindest regards

David

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Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC 5 days ago
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC

Submitted on 24/04/2024 at 08:44
Published on Care Opinion at 08:44

Dear Bette37

Thank you so much for taking the time to reflect on yours and your Mum's experience of the RAH.

On behalf of the ED team, I thank you. I will ensure to share your post with all staff involved who I am sure will be delighted. Capturing the whole team is truly appreciated as this is what enables us to do our jobs well. The attending Pharmacist and Ms Gray's team (whom I'm confident will pick up on the negative communication component) will get a specific shout.

Thanks also for highlighting your Mum being less anxious about attending our hospital, as it can be pretty frightening experience.

Wishing you and your Mum all the best.

Gerry

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Response from Clare Bowater, Acting Lead Nurse, Surgical Specialities, NHS Greater Glasgow and Clyde 5 days ago
Clare Bowater
Acting Lead Nurse, Surgical Specialities,
NHS Greater Glasgow and Clyde

Submitted on 24/04/2024 at 10:00
Published on Care Opinion at 10:03

Dear Bette37,

Thank you for taking the time to share your kind words. I am glad that your mum found the staff to be supportive throughout her stay. I will be sure to share your comments with the staff. I hope your mum is recovering well and glad to hear she is less anxious about returning.

Kind Regards

Clare

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Response from Laura Johnstone, Office Manager , Diagnostics - Royal Alexandra Hospital, NHS Greater Glasgow and Clyde 5 days ago
Laura Johnstone
Office Manager , Diagnostics - Royal Alexandra Hospital,
NHS Greater Glasgow and Clyde

Submitted on 24/04/2024 at 13:49
Published on Care Opinion at 14:10

Dear Bette37

Thank you for taking the time to share your mum's story and experience with us.

I will ensure your gratitude and kind words are shared with the team in the X-Ray department.

I hope your mum is recovering well.

Best wishes

Laura

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