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My visit was entirely stress-free and excellent

Posted By Suibhan

"My visit was entirely stress-free and excellent"

About: Kings Cross Health and Community Care Centre / X-rays and Scans

(as a service user),

I was very well looked after when I went for two X-rays.  The radiography staff (Debbie and Mandy) explained everything, including the monthly generator test which meant that the machines had to close down for a minute or two.  They were attentive and pleasant.  I only had to wait 10 minutes and this was partly because of the generator shut-down.  They apologised for the delay.  Mandy also noted that I was due to have another X-ray next month in another hospital and arranged for that also to be done directly after my scheduled X-rays at Kings Cross.  I was impressed at this and it saved another journey further away for me. 

At a time when all we hear is how much the NHS is falling short I wanted to say that my visit was entirely stress-free and excellent. 

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Responses

Response from Michael Conroy, Manager, Imaging ( Radiology/Nuc Med/Dexa/PET/CT)Patient Access and Assurance, NHS Tayside 2 weeks ago
Michael Conroy
Manager, Imaging ( Radiology/Nuc Med/Dexa/PET/CT)Patient Access and Assurance,
NHS Tayside

Submitted on 15/04/2024 at 15:43
Published on Care Opinion at 15:43

Dear Suibhan,

Thanks for taking the time to submit this excellent response.

I am pleased to hear that your experience within Kingscross has been so positive and the staff will be delighted with such a great post from a satisfied patient.

I will ensure this is shared with the staff in question.

Kind Regards

Mike

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