Phones constantly engaged. You get a message to say 'I am sorry the phone lines are very busy right now, please ring back later'. then it abruptly states 'do not leave a message' then it says 'please speak after the tone' - which they have just told you not to do!
What ever time of day you call this is usually the message you get.
When you send an email complaining that you cannot get through they respond to ask you to call again next week!
My GP has never seen me. Despite being my GP for several years and I am on prescribed repeat medication.
When I tried to book an appointment I was told to call in the morning at 8am, which is a waste of time as you cannot get through, and on the rare chance you do, you are told there are no appointments for at least 4 weeks.
I tired to go private to expedite some treatment and ease the burden on the practice/NHS, but it has been held up with my GP to review and advise.
It seems this practice is overstretched and under resourced to offer an acceptable service- I fear this is now the norm throughout the NHS.
"Terrible customer service and response rate"
About: Dr Rb Kumar Practice Dr Rb Kumar Practice Sittingbourne ME9 9QL
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