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"Heart Matrons helped me so much"

About: Freeman Hospital / Cardiology Retford Hospital / Cardiology

(as a service user),

From initial shock of being diagnosed with severe dilated cardiomyopathy I was referred to cardiology at BDGH where I was also referred to Freemans Hospital at Newcastle.

I also came under care of the heart matron based at Retford hospital which consisted of Louise and Kathleen. These ladies were a consistent reassurance for me. I knew anytime I had any concerns I could ring them, which was quite often. These ladies helped me so much at the lowest, hardest time in my life. During my diagnosis I had to cope with the sudden death of my father then having to put my mother in a care home then losing my very much loved job. Kathleen and Louise were so supportive to me when I needed it most. Alongside Dr Chadro and the Freemans Hospital and Sheffield where I had an internal defibrillator fitted. 

I am now showing signs of improvement with the medication prescribed. It has been a tough ride but God bless this team. Forever Grateful.

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Responses

Response from The Newcastle upon Tyne Hospitals NHS Foundation Trust last week
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Submitted on 16/04/2024 at 09:24
Published on Care Opinion at 09:24


Thank you for taking the time to leave your feedback regarding your experience with the various services, including Cardiology at the Freeman Hospital. We are pleased that you found your care to be supportive and that staff were reassuring. It is great to hear that you are now showing signs of improvement and we will pass on your feedback to the directorate, who will share with the team involved in your care.

Response from Laura Smith, Communications & Engagement, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust last week
Laura Smith
Communications & Engagement,
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Submitted on 22/04/2024 at 15:09
Published on Care Opinion at 15:09


Thank you for sharing your recent experiences at Bassetlaw and Retford with us. I am so pleased to read how happy you were with the care you received, its so lovely to read how much the care and compassion you received meant to you at such a difficult time.

I will share your kind feedback with the team involved who I’m sure will be extremely grateful.

Thank you for sharing!

Best wishes,

Laura

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