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Care Opinion

The care was excellent

Posted By Patient 54

"The care was excellent"

About: Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I recently felt really unwell with sore arm, acid reflux and feeling dizzy. 

I knew that things were not well so called an ambulance. After a wait of 2 hours on an ambulance and 3 calls to the emergency services including collapsing in my home, the ambulance arrived. From this point on the care was excellent and I was rushed to Edinburgh Royal Infirmary and had an emergency stent fitted that evening then a further stent fitted later. Then discharged. 

The Cath Lab and ward 114 staff were excellent and the professional care I was given after my heart attack was excellent. I have nothing but praise and gratitude to all involved in my care and thank all from the bottom of my heart.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 weeks ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 15/04/2024 at 13:12
Published on Care Opinion at 13:12

Dear Patient 54

Thank you for sharing your story. It must have been a very frightening time and I am sorry to read that you had to wait 2 hours for the ambulance.

If you would like me to have this matter investigated may I ask that you contact our Patient Experience Team as sas.feedback@nhs.scot with your name, Care Opinion name and the address and date we attended.

We will also be able to pass on your thanks to the ambulance crew if you wish.

I do hope you are recovering well.

Kindest regards

David

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Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 2 weeks ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 15/04/2024 at 13:18
Published on Care Opinion at 13:18

picture of Michelle Jack

This sounds like a very frightening experience for you. I am pleased we helped you throughout your stay and I hope you are recovering well.

Thanks again

Michelle

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Update posted by Patient 54 (the patient)

Thank you for your kind reply and please pass on my thanks directly to the team involved in my care.

Response from Louise Bell, Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery, NHS Lothian 2 weeks ago
Louise Bell
Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery,
NHS Lothian

Submitted on 15/04/2024 at 15:59
Published on Care Opinion at 15:59

Thank you for taking the time to send this feedback. I am glad you are home and hope your recovery is progressing well.

I will indeed forward your thanks to the Cath Lab and Ward 114 teams. They will be delighted to receive it.

Kind regards

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