I was not at all happy with how the TRAQS team dealt with my appointment. I was referred in April by my optician (via my GP). An appointment was given in July.
Two weeks before my appointment, I received a letter cancelling it. By August, I had not received another appointment, so I contacted you only to be told I was put in the wrong clinic.
A further appointment was made for September and my details would be sent to me. Two weeks before my appointment my details had not been sent to me. I contacted you again only to be told they did not have me down for an appointment for September.
I have just had my appointment today, in October.
My health care was excellent! Shame about the months before.
"I was not at all happy with how the TRAQS team dealt with my appointment"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF The Princess Royal Hospital / Ophthalmology The Princess Royal Hospital Ophthalmology TF1 6TF
Posted by Jump461 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from The Princess Royal Hospital
See more responses from Helen Handy