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"Excellent care and compassion "

About: Whitstable Medical Practice

After experiencing a medical issue in a sensitive area, I was worried about the embarrassment of discussing this. I phoned my surgery in the morning, I received a very prompt call back and was booked in for an appointment later that day. Each person I spoke to was very reassuring and kind, enabling me to feel more at ease. I was very impressed with the care and sensitive way my problem was dealt with, from the initial interaction with the person who answered the telephone, to the doctor who called to do the triage, and especially with the GP that I saw regarding the problem. I highly recommend this practice for the focus on treating people as individuals and the excellent care they provide.

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Responses

Response from Whitstable Medical Practice 2 weeks ago
Whitstable Medical Practice
Submitted on 15/04/2024 at 11:47
Published on nhs.uk at 11:47


Dear Patient

Thank you for taking the time to provide such great feedback and we're pleased to hear that you feel you've received excellent care and compassion from the practice team. Your comments will be fed back to them.

Kind regards

Joanne Jack

Patient Safety and Quality Manager

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