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Book telephone conversation when you are…

Story from nhs.uk

"Book telephone conversation when you are…"

About: Green Street Clinic

I telephoned yesterday 10/04/24 explained to receptionist I was housebound and could 1 please book telephone consultation - she told me to ring at 0800 hrs today 11/04/24 which I did and the usual happened, I was just put on hold and left on hold. It's a miserable, unsafe system that doesn't work, why are they allowed to keep doing it?

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Responses

Response from Green Street Clinic last week
Green Street Clinic

Submitted on 25/04/2024 at 08:41
Published on nhs.uk at 08:41

Thank you for taking the time to give feedback on your encounter to our centre. We value all comments from patients to help us review and improve our service.

At our Practice we always strive for the best patient outcome and accessibility. Our appointment systems are continuously monitored and reviewed. We have multiple patient choice options to be able to book appointments which include the following:

- Calling the Practice at 8am on the day the appointment is required on 01323 407900

- Via our Practice website: www.victoriamedicalcentre.co.uk

- Engage consult: https://victoriamedicalcentre.co.uk/online-consultations/

- NHS Patient access app: www.patientaccess.com

- Pre-booking planned appointments in advance

- Emergency on the day Duty GP appointments (emergency presentations)

We have multi-disciplinary clinical teams at Victoria Medical Centre which include Pharmacists, Mental Health Practitioners, Paramedics, Advanced Nurse Practitioners, GPs, Nurses, Phlebotomists and Health Care Assistants. The teams will care navigate appointments to where is the most effective, efficient and streamlined avenue for patients with the best patient outcomes.

We are sorry you were dissatisfied with your encounter with our Practice. If you would like to discuss this matter further please do contact us via our surgery complaints inbox on sxicb-esx.vmccomplaints@nhs.net so we can investigate your concerns in more detail

Kindest regards,

Practice Management team

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