"Fabulous compassionate care"

Shout out to the SAU, arrived on the Saturday night in pain, tired after long day in urgent care and anxious to next step in my care. (To be told you will need surgery is overwhelming). I was soon as relaxed as I could be, nurses with the human touch each and every one of them, sorry can’t remember names. All friendly and chatty and made me feel so relaxed and looked after. Each part of my care was explained fully, by Doctor dealing with me, and each of nurses dealing with me. I was particularly embarrassed about an aspect of me being laid bare, the empathy and compassion that was shown was fab. I was put at ease by each one of them and no judgement shown for my silly fear. It had been a stressful accident and mentally I was feeling drained and scared, this was picked up on and all my fears addressed. I left after surgery very relaxed, What more could I ask for?. Thanks to all on SAU you are all a credit to your professions. Another thing that really stood out was just how immaculate the unit/ bays were, any dressings tidied away and areas cleaned thoroughly. It shone out that it is a well led unit with a close working team. The team at patient care at the forefront, they went above and beyond in what is such difficult times in the NHS being under such pressure. I do hope the team in SAU get a massive pat on the back.

Thank you

C, L