"Appalling consultation "

My Husband was referred here as an NHS patient following an MRI scan after living with chronic sciatic pain due to a large prolapse at L5. The consultant was running 30 minutes late and was heard loudly complaining at the main reception desk that he had been given to many NHS patients to see. After hearing this and witnessing this attitude, we already had low expectations for the consultation. Once finally called through, the consultant openly declared he was in a bad mood. He clearly didn’t have time for us. My husband wanted time and space to discuss his options but wasnt given this. There was a clear disregard and lack of compassion towards him. NHS patients clearly treated differently despite the fact that the Fitzwilliam are commissioned by the NHS to provide these services and receive NHS funding to do so. We are now returning to our GP to ask to be referred elsewhere. We will not be returning to the Fitzwilliam for my Husbands care.