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Care Opinion

Efficient and caring service

Story from nhs.uk

"Efficient and caring service"

About: Ealing Hospital

I was treated for a suspected stroke - no previous history.

The staff were all efficient and pleasant, explaining each procedure.

I was taken by ambulance to Northwick Park after various tests were completed even though I was not presenting with very obvious symptoms . It was later confirmed that I had indeed suffered a stroke.

I am extremely grateful and very impressed by the department.

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Responses

Response from London North West University Healthcare NHS Trust last month
London North West University Healthcare NHS Trust

Submitted on 11/04/2024 at 18:05
Published on Care Opinion at 18:05

Dear Service User,

Thank you for your feedback following your recent visit to Ealing Hospital. I am sorry to hear that you had a stroke and hope you are feeling better now.

I was pleased to read that you had an overall positive experience despite the circumstances. I have made sure to share this with the A&E and Stroke teams who I am sure will be pleased to read your nice words.

In the Patient Experience Team we always like to hear the good and bad stories of our patients. If you would be interested in sharing your story more than please contact our team on LNWH-tr.PATIENTEXPERIENCE@nhs.net and we can talk you through this.

I hope you are recovering well.

Best wishes,

Leanne Fernandes - Patient Experience and Engagement Lead

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