"Very unhelpful and unprofessional team"

I have been with the practice for the last 11 years and was very happy up until after COVID. Impossible to book a same day appointment to the point where my daughter had temperature for 7 days in a row and the receptionist thought it wasn't a good enough reason to be seen by the doctor same day and asked me to call a pharmacy despite me telling her that I have already been to a pharmacy. After seeing the doctors and having antibiotics for several weeks and doctors refusing to talk to us, it was decided that my daughter needed a blood test. Reception was only able to book us for blood test appointment after a month, whilst my daughters symptoms were deteriorating. I then took it into my own hands and managed to book a same day blood test with St Thomas' hospital and all GP had to do is to provide them with a form, which they got wrong (the form had my daughter's first name but my surname on it), I had called GP before heading to St Thomas' to correct and resend and it took me 3 hours whilst with my daughter (who has anxieties and was very nervous) being on the phone, sending my husband in person to GP and dealing with the very unhelpful reception team to correct the form and resend it to me.

Instead of helping I felt that Rutland House put me through so much unnecessary stress and brought the worst out of me.

Only after my daughters diagnoses and after us being in right place Rutland House doctor started to call us. We now been treated at uclh for the Leukemia.