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"Great staff and appreciation for care"

About: Craigavon Area Hospital / 1 East Gynaecology Craigavon Area Hospital / Theatres

(as the patient),

I was to be admitted as a day case onto a ward for surgery - sadly there was no beds available. ward did make avail some how so my surgery wasnt cancelled for that day. ward staff kept me updated on surgery list progress. 

theatre staff were kind and very considerate to the surgery and bed issue. 

post operatively, i was kept in recovery due to the bed situation. once again staff kept me updated and moved me to a more appropriate area post 1 hour of recovering from surgery. 

theatre staff member came to check on me and apologised that i was kept in recovery. 

staff kept me updated on what my plan was and discharge status. 

discharge was delayed due to ward staff having to be released to come and speak to me. but this was no fault of anyones other than senior management. i could see ward and recovery staff were very under pressure with a so called 'bed crisis' this is ongoing everywhere. closure of hospitals and wards has lead to this which is causing alot of stress and burn out on floor staff. senior management need to come onto the floor, work and see whats actually going on. they need to experience the continuous phone calls dictating and how patients are disregarded as people. 

 

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Responses

Response from Rosemary Heasley, Ward sister 1 east, Integrated Womens and Maternal Health, Southern Health and Social Care Trust last week
Rosemary Heasley
Ward sister 1 east, Integrated Womens and Maternal Health,
Southern Health and Social Care Trust
Submitted on 22/04/2024 at 11:44
Published on Care Opinion at 11:44


Thank you so much for taking the time to send this positive feedback. I apologise in regards to no beds and unfortunately this is beyond our control at ward level.

I am so pleased that you felt you were updated at all times during your stay and I hope you are recovering well.

Thanks again for this and I will ensure staff are made aware of same.

Regards

Rosie Heasley

Ward manager.

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