"Great response and communication "

I spoke to a lovely young lady at reception today re: me needing a repeat prescription asap as the system online app wouldn’t allow me to order , my Patch message didnt look as through it went through either , and as I had run out of both of my medications I was really worried.

My blood test was scheduled for the coming Saturday so there would be another delay in receiving my medication as I would need to await my results too , being at work which is nowhere near the GP surgery as well as me finishing work after the surgery closes , I felt helpless.

However, a lovely receptionist was extremely helpful , she reassured me as well as resolving the issue I would have at work if a doctor called and I couldn’t pick up the phone, she told me she would call me herself , well, she sorted the whole thing directly with a clinical physician. I’m extremely grateful for her support , I can now relax and get on with my job knowing my medication will be at the chemist for someone to pick up for me.

Thank you lovely lady , you were amazing today :))