"Impossible to get an appointment "

Been registered at this surgery most of my life and service has gone down drastically in the past two years. The doctors for the most part have been caring and helpful, but that’s only if you can get through to them. Many of the receptionists have no idea what they are doing, particularly some of the younger ones that have joined more recently. I have had forms lost, and been refused appointments after calling multiple days in a row as soon as the surgery opens. If you fill in an e-consultation they will call you back hours later to tell you there’s no more appointments and to call 111. A family member called to discuss this and found out they had lied to me about the next available appointment being in two weeks when one was available in six days. Very disappointing as my family have been with this practice for many years, and I am now stuck with this awful service as many other GPs refuse to prescribe my medications due to differing rules.