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Care Opinion

Exceptional Care

Posted By Krystyna827

"Exceptional Care"

About: Breast Surgery / Macmillan Breast Care General Surgery / Elective Surgery (Ward 7 & 8) Haematology/Oncology Day Patient Unit / Clinics Ninewells Hospital / Breast Surgery Perth Royal Infirmary / Cornhill Macmillan Cenre (Specialist Palliative Care Unit) Perth Royal Infirmary / Pre-Assessment Clinic

(as the patient),

I cannot fault anything about the communication and interaction I experienced from the Breast Care Team at Ninewells Dundee and Perth Royal Infirmary -  from saying yes to a bilateral mastectomy, my surgeon appt with Mr Vinci, to having the operation.

At every appt I was spoken to with complete respect, care and patience. The pre-op assessment team were excellent, the mammogram team and photography team were kind and just lovely.

Being admitted into ward 8 at PRI for my surgery, every single staff member I had contact with were just fabulous.  They were busy but you never felt rushed.

Going into theatre, the porters were friendly and the anaesthetic team had the best bedside manner I have ever experienced. They spoke so calmly and gave you constant reassurances, I was quite blown away by their approach towards patients and it should be bottled and used to train all other NHS staff!

Every time I phoned the Breast Care Team at Ninewells, I left a message and Emma always got back to me quickly.  Every time I contacted the Macmillian nurses and Dr Ferguson at Ninewells, they always acknowledged my emails and took action.

The team at Oncology/Haemotology at PRI are just wonderful, I see them every few months and they are a busy team but watching them care for the patients is fabulous.

I also used the services of Maggies at Perth and Dundee and my goodness, they really helped me stay on track mentally. My whole experience with NHS Scotland has been fabulous and I want to thank everyone for doing such a great job and caring so much.

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Responses

Response from Tanya Matchett, NHS Tayside 2 weeks ago
Tanya Matchett
NHS Tayside

Submitted on 12/04/2024 at 12:29
Published on Care Opinion at 12:29

Dear Krystyna827,

Thank you for taking the time to share such positive feedback. I will share this with the team.

Coming for surgery is stressful enough so it is good to know that the staff made your journey a little easier.

On behalf of the theatre team and myself we wish you well.

Tanya Matchett

Senior Charge Nurse, Perth Theatres.

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Response from Lindsay McMillan, Charge Nurse, PRI Haematology, NHS Tayside 2 weeks ago
Lindsay McMillan
Charge Nurse, PRI Haematology,
NHS Tayside

Submitted on 12/04/2024 at 18:05
Published on Care Opinion on 13/04/2024 at 13:49

Dear Krystyna827

Thank you for your feedback and I will ensure this passed on to the rest of my team.

We understand coming to Haemtology/Oncology day unit is stressful but we are glad that we made this part of your journey a positive one.

We at Haemtology/ Oncology day unit would like to pass on our best wishes.

Lindsay McMillan, Charge Nurse, Haemtology/Oncology Unit, PRI

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Response from Janet Bright, Senior Charge Nurse, Orthopaedics, Ward 8, PRI, NHS Tayside 2 weeks ago
Janet Bright
Senior Charge Nurse, Orthopaedics, Ward 8, PRI,
NHS Tayside

Submitted on 15/04/2024 at 17:46
Published on Care Opinion at 17:46

Dear Krystyna827

Thank you very much for sharing your story on Care Opinion. It is so lovely and very much appreciated to receive such positive feedback. I will share this feedback with my team on the ward. We wish you a continued recovery and all the best for the future.

SCN Janet Bright

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Response from Nicola Heymans, NHS Tayside last week
Nicola Heymans
NHS Tayside

Submitted on 16/04/2024 at 11:50
Published on Care Opinion at 11:50

Dear Krystyna827

Thank you for taking the time to share your experience of your journey. I will pass on your thanks to Emma.

On behalf of myself and the breast care nursing team we will you well as you continue to recover and Best wishes for the future.

Nicola Heymans

Lead Macmillan Breast care nurse specialist.

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Response from Louise Andrew, NHS Tayside last week
Louise Andrew
NHS Tayside

Submitted on 16/04/2024 at 15:15
Published on Care Opinion at 15:15

Thank you for taking the time to leave such lovely feedback on your experience.

I will share your feedback with our nursing team and we wish you well in your recovery

CN Louise Andrew

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