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They have cared for my son so well

Posted By Lauren928

"They have cared for my son so well"

About: York Hospital / Ophthalmology

(as a parent/guardian),

Our son was born with ptosis. 

Our first consultation for surgery was with Mr Fearnley in  2020. Just before I got home after leaving the hospital, Mr Fearnley rang me to inform me he had a team together and they would do my son's operation the next morning. Mr El-Hindy performed the surgery. It was a worrying time with the pandemic and coming in to the hospital, but I was put at ease right away.

My son's second operation was in 2023, performed by Mr Fearnley. Again the results were fantastic. 

My son has recently had his third operation. Again this operation was organised without any delay within two months of our consultation. 

I cannot thank Mr Fearnley and Mr El-Hindy enough. They have cared for my son so well and have always put our minds at rest from day one. They are excellent at their job and deserve to be acknowledged for this. 
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Responses

Response from York and Scarborough NHS Trust 3 days ago
York and Scarborough NHS Trust

Submitted on 09/05/2024 at 12:31
Published on Care Opinion at 12:31

Thank you for your comment. I am delighted to hear about the excellent care you received from the Ophthalmology Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. Your comments have been passed on to the staff involved who I am sure will be very pleased to read the, Again, thank you for sharing your experience.

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