" severe stress after unfair parking charge notice"

on 21 march 2024 I attended a medical appointment at circle meriden - university hospital coventry.

before leaving the premises, I went to the parking machine, inserted my reg number plate and the machine requested to pay the sum of 6.80£ which is the correct amount for the time I have been parked in the hospital, (3 hours and 39 min) I paid with contactless card, but the machine did not print a receipt ticket, after paying I left the premises straight away.

on 28 march 2024 I received by post a parking charge notice dated 25 march 2024 for 100£ with the possibility of a discount to 60£ if paid in 14 days from the date of issue, supposedly for having left the premises without paying.

on the same day 28 March 2024, I made an online appeal to popla explaining that I did pay just before leaving and provided a copy of my bank statement showing the payment taken from my bank account.

on 08 april 2024 I received a response via email, saying that they are unable to locate any vehicle details that match my vehicle registration within the circle meriden terminal, that my recent appeal has been unsuccessful and that I have now reached the end of the internal appeals procedure.

this situation is causing me severe stress, especially knowing that I must attend the Hospital on regular basis in line with my medical treatment and potentially this unfair situation could happen again every time I park and pay in the hospital car park.

I have seen many cases like mine online and wonder if there is a fault with the plate recognition system and / or the payment machines that they must be aware.