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"Poor attention to detail"

About: Watton Place Clinic

I recently attended surgery with a concern and was quickly told it was nothing to be concerned about. I was told to go away and contact if it got worse (but was told it wouldn't get worse), which it did! I then had to arrange an emergency out of hours appointment to be told I had a bad infection which would require a steroid cream and treatment. I am unhappy, as this isn't the first time I have attended an appointment to be told there is nothing that can be done and in actual fact, there is something that can be done, so why should I suffer? I feel as though I am made to feel like a nuisance or hypochondriac and my concerns are irrational. The appointments are so short and I don't feel like I am given the care required for the conditions I have presented. I am not happy with the service and at this point will be looking at an alternative surgery to register with which is unfortunate. I do not think the service given is adequate and due to this have been forced to emergency appointments and even A&E for something which should have been dealt with in my appointment with a GP.

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Responses

Response from Watton Place Clinic 2 weeks ago
Watton Place Clinic
Submitted on 11/04/2024 at 10:05
Published on nhs.uk at 10:05


Dear Anonymous,

We are sorry you are unhappy with the care you have received. Please can you contact the Practice Manager at Watton Place Clinic so that we can carry out an investigation into your complaint.

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