"One of the Doctor being unhelpful, disapproval. "

I successfully scheduled an appointment for my entire family to receive treatment for scabies, with the receptionist's invaluable assistance. However, before booking the appointment, she kindly advised me to visit the pharmacy for help. Unfortunately, the cost of the prescribed cream was £25 per tube, and as a family of four, the expense was overwhelming given the current cost of living.

Upon consulting with the doctor, I expressed my frustration and disappointment at the lack of support from various NHS staff members during this ordeal. Despite my passionate plea, the doctor seemed dismissive and even chastised me for the financial burden the NHS incurs when prescribing such creams. This interaction left me feeling abandoned and distressed, especially with my 9-year-old son witnessing the exchange. After finally receiving the prescription and visiting the pharmacy, the compassionate pharmacist empathized with my situation and offered comfort and support. His kindness contrasted starkly with the treatment I received at the doctor's office, leaving me in tears. I realized that such negative experiences should not be associated with seeking medical assistance, prompting me to switch to a different surgery. It was a reminder of the importance of feeling valued and supported by healthcare professionals during vulnerable moments.