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"Rushed service"

About: Brent Area Medical Centre

I was put on BP tablets a couple of months ago after a nurse general yearly appointment for my HRT followed by myself recording my BP as requested

I called the surgery for a follow up appointment to give my Bp recordings to which I had a phone appt from a doctor & from this I was put on low BP medication

Again I recorded my BP whilst on the tablets called the surgery to make an appointment to which again I was given another phone call appointment !

The doctor called seemed rushed or I felt rushed asked me you have made the phone appointment request ??

Are you on BP tablets ? she kept butting in & I felt not listened to

I gave a couple of my BP readings to which she said well it hasn’t changed I will up the medication now So she was taking my readings to up medication when I think they should call me in for this to check not just up the dose I also mentioned Loss of weight fatigue and headaches

I felt totally dismissed she was in a hurry and she sounded stressed

In the end I just agreed I didn’t try to say anymore & she said my perscription would be ready to collect tomorrow

I’m someone who does not like taking tablets

So I feel it hasn’t been double checked that I need it to be increased or I would feel happier if it was checked but i felt I couldn’t ask

I

Through this I haven’t seen a doctor face to face once medication has been prescribed by what I’m giving them

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Responses

Response from Brent Area Medical Centre 3 weeks ago
Brent Area Medical Centre
Submitted on 10/04/2024 at 12:39
Published on nhs.uk at 12:39


Hi Paula, we are really sorry to hear this. If you would like us to investigate this further please email somicb.receptionstaff-bamc@nhs.net Kind regards, Emma Roberts, Practice Manager.

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