"Distressing"

I have a deel dissatisfaction with the dental care services I have received at Guy's Hospital Dental Care over the past several years.

My experience with the treatment care provided has been nothing short of frustrating and disheartening. Despite years of undergoing various treatments, I have seen minimal progress, which has not only depleted my time and resources but has also significantly impacted my self-esteem.

The pinnacle of this disappointment was a surgery on my tooth, which ultimately proved to be futile. It became apparent that the dental team had overlooked crucial factors, such as checking whether the tooth was properly anchored into the bone structure. This oversight not only rendered the surgery ineffective but also led to further distress and inconvenience on my part.

Furthermore, the administrative aspect of scheduling appointments has been consistently subpar. I am frequently subjected to delays, unfulfilled promises of timely follow-ups, and a lack of responsiveness to my inquiries. Despite numerous attempts to communicate via phone calls and emails, I have been met with silence and unfulfilled commitments, exacerbating the already frustrating situation.

Moreover, the repetitive nature of appointments, where I am provided with the same information without tangible progress, has left me feeling disillusioned and unheard. Additionally, instances where I have been "lost in the system" only serve to compound the inconvenience, requiring me to rearrange my schedule and allocate additional time and effort to accommodate the hospital's shortcomings.

At this juncture, I find myself at a loss, grappling with a persistent dental issue that continues to impact my daily life and well-being. My confidence in the hospital's ability to provide adequate care has been severely eroded, and I am left with a profound sense of regret for ever initiating this ordeal.

I implore your assistance in facilitating communication with the implant team, as my attempts to establish contact have been met with repeated frustration and disregard. My primary objective is to expedite the resolution of my dental issues and bring an end to this protracted ordeal.

Overall, it has truly been a distressing experience for me.