"Could do better"

On the 5th April had a 9.30 AM phone appointment with a mental health nurse for depression and anger problems! I was waiting by my phone ready at 9.25 and at about 9.35 had to use the toilet the phone rang at 9.37 and by the time I got from the toilet they ended the appointment call. I then spent nearly 4 minutes calling back and listening to a very long option message which was no help at all, at 73 years old I can't rush around very well anymore and a courtesy call back would help not everybody carries their phone with them everywhere!! This is not the fist time I have had this happen to me in the short time I have been with The bay in general a good practice and I know that its busy but definitely has to improve on phone side of things don't just end a call quickly try again at least once more for the sake of the patient thats why they work there helping patients not ignoring them