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"Information zero"

About: North Middlesex Hospital

My husband is in now in the surgical ward. He is 80 he fell from a step ladder and fractured his skull. I have no complaints with the treatment or the staff. My complaint is this. We are not told anything. He was initially in for 2 days observation then told going home Monday then going home Tuesday or Wednesday. They've now stopped mentioning when he is going home. He's had scans of his head, they've never told us the results. Why he is still there we don't know. Other than a pneumonia jab since he's been on the ward I don't believe he's had any medication. If you as the staff what is happening with his care plan they know nothing and say you have to ask the doctor. My husband is 80 and hard of hearing and the staff have accents which are hard for me to understand and practically impossible for him with his hearing loss. In fact he was given offered pain killers when he wasn't in pain because he misheard. Before the accident he was a fit 80 year old whose always out walking. Now he spent over a week in bed other than going to the toilet. My fear is by the time he gets home he won't be able to walk. They used to take people like him for a little walk along the ward for a bit of exercise. I tried to encourage him today to come with me but he didn't want to chance it. Had one of the nurses told him to go with them he would have done it. I myself had a heart attack in January I was treated at Whipps Cross and Barts. I was told exactly what to expect and what drugs I was taking for what reason kept up to date at all times.

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Responses

Response from North Middlesex Hospital 3 weeks ago
North Middlesex Hospital
Submitted on 08/04/2024 at 08:58
Published on nhs.uk at 08:58


Dear Service user,

We thank you very much for your feedback & we are sorry to hear of your experience. If you would like to provide patient information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their e-mail address is northmid.pals@nhs.net PALS can then share the concerns with the department/clinic concerned for them to investigate further and contact you to discuss.

Kind regards, Patient Experience Team

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