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"Awful"

About: Queen Elizabeth The Queen Mother Hospital

Arrived with head injury, after being sent with a letter from Hearn Bay, booking in took 40 mins, very very rude lady, a doctor came, I did not understand his English at all, you could clearly see what was wrong, a head injury and epileptic fit. No hello was told to go into a waiting room, told in there 7 hour wait at least, got up told the lady I checked in with that I am going due to fear of a seizure, and no room to have one where I’m sitting and there is nowhere else. No one cared.

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 3 weeks ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 08/04/2024 at 13:37
Published on Care Opinion at 13:37


I am so sorry that this was your recent experience when attending A&E.

Please contact my team's email address which is ekh-tr.pals@nhs.net if you would like to talk to us about your experience and for us to pass this on to be looked into.

Best wishes

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 3 weeks ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 08/04/2024 at 16:50
Published on Care Opinion at 16:50


Apologies please contact ekhuft.patientvoice@nhs.net, which is my team's email, the address I put in was PALS email address.

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