"Fantastic support and care wards 2d and also Ic"

My daughter was brought in via ambulance to A&E having suffered a long seizure. Whilst we appreciate A&E were busy (and we were able to access some games in the cubicles bay via the Boredom Buster cupboard), it was disappointing that having expected to be discharged, the first we knew she was being moved to a ward, without any explanation from a doctor or nurse, was from a Porter came to transport her to 1c.

The staff on 1c were lovely and a fabulous nurse looked after her for the duration of her stay there. With an escalation in seizures, within 24 hours she was moved to 2d and spent a further 10 days there. The staff on 2d were exceptional in their care and each and everyone of them (with the exception of one very rude and dismissive agency nurse who we only had the misfortune to have to encounter once) went over and above to look after both our daughter and also support us as as family during a very challenging time. The kindness, reassurance and compassion, as well as quick wit and humour of the staff, helped to make an unpleasant time a lot more bearable.

The ward was clearly busy and there were multiple challenging patients as well as many who were very ill, yet nothing was too much trouble. There were several times when due to my daughter's ongoing seizures she required additional support from staff, and despite how busy they were she received an excellent standard of care from every Health Care Assistant, Nurse, Student Nurse, Radiologist / Scanner and Doctor.

As well as all the medical professionals, the catering and housekeeping teams were fantastic - our daughter's room was kept so clean, she was well fed and watered, but also the way in which all staff treated us as a family really mattered, from a quick hello to a how are you, really made a difference and broke up many a long day.

We are not allowed to leave names as per the review rules - that's probably not a bad thing as we may leave someone out of we tried to recall everyone who has been a big help these last couple of weeks.

Thank you xxxx