"Rude receptionist "

Called to talk about an appointment I had booked but needed to reschedule.

Receptionist who I didn’t get the name was was huffing and puffing down the phone and was very rude. I asked if I could have an appointment after 5:30 and before I finished explaining why she cut me off and said no.

I then said that i will just have to cancel my appointment and rebook on Monday and again before finishing my sentence she said “well tell me your name and date of birth then”. So I gave her these, she told me that it had been given to urgent care and that I had been sent a text. I told her I didn’t realise I had received the text as I’m not allowed on my phone at work but still very rudely said well maybe you should have checked before calling us. I said I do apologise and didn’t realise about the text and before I had chance to say thank you she put the phone down on me.

I found the phone call very distressing and when feeling unwell I didn’t need speaking to like rubbish. I have worked in pubs, as a support worker and I’m now a compliants manager and have never been spoken to the way she spoke to me. I understand that we all have bad days but when you work somewhere that people go to ger help that’s the last thing I need.

I would appreciate an apology and if this happens again I will be going else where for my medical treatment in the future and I’ve been at the surgery since I was young.

I don’t normally complain about stuff not even when I have an issue with my food but I believe this needed addressing