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High level of professionalism and caring response

Posted By MrsDtri

"High level of professionalism and caring response"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Oral and Maxillofacial Surgery

(as the patient),

I had a wisdom tooth removed in an Aberdeenshire dental clinic. It was a difficult extraction resulting in a coronectomy.

Post surgery I experienced uncontrollable bleeding requiring me to eventually go to A&E at Aberdeen. I was seen after a relatively short waiting time in a consultation room on the Max Fax 210 ward.

I think the following names are correct: a nurse called Karen, a Junior Doctor called Dr Spector and Dr Lauren Homer all did a brilliant job at getting the bleeding under control and treating me with great care and compassion.

Both the high level of professionalism and caring response from all these members of staff gave me great confidence and reassurance during this terrifying ordeal.

I am immensely grateful to them for looking after me so well, and I would like them to know this. They have given me great confidence as I wait for my next operation.

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Responses

Response from Senior Charge Nurse, Emergency Department - Unscheduled Care, NHS Grampian 3 weeks ago
NHS Grampian

Submitted on 09/04/2024 at 15:08
Published on Care Opinion at 15:08

Dear MrsDtri

Thank you for taking the time to share your positive experience in the Emergency Department. It really is much appreciated and I will be sure to share it with the staff you mentioned.

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Response from Jane Beattie, Nurse Manager, Surgical 1 (Surgical Division), NHS Grampian 3 weeks ago
Jane Beattie
Nurse Manager, Surgical 1 (Surgical Division),
NHS Grampian

Submitted on 09/04/2024 at 16:01
Published on Care Opinion at 16:01

Dear MrsDTRI,

Thank you very much for taking the time, to give the team in Ward 210 such lovely feed back. They will be delighted to hear you felt cared for and that you were treated with compassion during your emergency admission.

I will share this feed back with the team.

Kindest regards

Jane

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