"My experience "

Hi Sharon,

Thank you for taking the time to share your experience with us. We deeply regret any inconvenience or discomfort you may have encountered during your visit.

Upon reviewing your case, it appears that you were seen by our acute care team on 5th June 2023, during which antibiotics were prescribed to address your concerns with your waterworks. Following your visit, you were advised to schedule a follow-up review if your symptoms persisted or worsened. However, we have no record of any attempt made by you to book a follow-up appointment.

Given the timeline provided, it seems that your hospital admission (08/08/23) occurred approximately two months after the treatment you received from us. While we understand the seriousness of your subsequent health issues, it's important to note that your admission took place well after the initial treatment, and we were not made aware of any ongoing symptoms or concerns during that time.

Your feedback is invaluable to us as we continually strive to improve our services and ensure the well-being of our patients. We sincerely apologise if there was any oversight on our part and would like to extend our assistance to address any unresolved issues or concerns you may have.

Please feel free to reach out to us directly if you would like to discuss your experience further or require any assistance. Your health and satisfaction are of utmost importance to us, and we are committed to addressing any issues to ensure your future visits are positive and beneficial.

Thank you again for bringing this matter to our attention.

Sincerely,

Carolyn

Deputy Practice Manager