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Care Opinion

I cannot say enough about the kindness and care I received

Posted By Julie371

"I cannot say enough about the kindness and care I received"

About: Ninewells Hospital / Accident & Emergency Ninewells Hospital / Trauma & orthopaedics Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I recently broke and dislocated my ankle. From the ambulance right through my journey to A&E, Ward 17, theatres, Ward 18 to home, I cannot say enough about the kindness and care I received. The ambulance staff, nursing staff, medical staff and everyone else behind the scenes couldn't  have been any nicer. Yes I can see some improvements needed but it’s with the furniture and decor not the care that is provided. They all do a fantastic job in the busiest of times. 

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Responses

Response from Emma Pattullo, Senior Charge Nurse, Orthopaedics, NHS Tayside 3 weeks ago
Emma Pattullo
Senior Charge Nurse, Orthopaedics,
NHS Tayside

Submitted on 05/04/2024 at 17:01
Published on Care Opinion at 17:04

Many thanks for sharing your feedback around you recent stay within Orthopaedics, I will ensure that the teams involved are made aware.

Best wishes for your continued recovery.

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 3 weeks ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 08/04/2024 at 07:26
Published on Care Opinion at 07:26

Dear Julie371

Thank you for sharing your story. It must have been a very painful and worrying experience so it is nice to read that you are happy with the care you received.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name and the address and date we attended.

I do hope you are recovering well.

Kindest regards

David

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Response from Andrew Kinnon, ED, NHS Tayside 3 weeks ago
Andrew Kinnon
ED,
NHS Tayside

Submitted on 08/04/2024 at 16:42
Published on Care Opinion at 16:42

Dear Julie371

Thank-you for your positive feedback, aspects which involved the Emergency Department. I will share your comments with the wider ED team. I hope you are recovering well.

kind regards

Dr Andrew J Kinnon

Co-Clinical lead in Emergency Medicine

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