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Treatment was A1

Posted By eaterkj36

"Treatment was A1"

About: Ottery St Mary Hospital

(as the patient),

The only problem was that I don’t know quite when the letter was posted but the letter arrived the day after I had the appointment, fortunately I had made the appointment on the telephone so I was able to attend. Other than that it was absolutely fine, the hospital had just wasted time and money on sending out materials.

I would also like to mention that they send letters via large print which means there’s a lot of pages sent when I have a device to help me read the letters-I have informed the hospital of this but I am not sure the message has been received.

This said, the treatment from them one was totally A1!

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Responses

Response from Kim Werner, Admin Assistant/Receptionist (Eastern Services), HOSM Admin (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Kim Werner
Admin Assistant/Receptionist (Eastern Services), HOSM Admin (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Receptionist at Honiton Hospital for Outpatients and Minor Injuries Unit. Also, receptionist at Ottery St Mary Hospital for Outpatients

Submitted on 12/04/2024 at 12:58
Published on Care Opinion at 13:00

picture of Kim Werner

Dear eaterkj36

Thank you for taking the time to contact us, following your recent appointment at Ottery St Mary hospital. We are delighted to hear that the treatment you received was "A1".

I was sorry to hear that the post was delayed, and your letter was received after your appointment.

I understand that you are currently receiving correspondence in large print format, which produces several pages, and would prefer to receive correspondence in regular sized print. Please could you contact us again, so that we can check your record, to ensure this has been amended?

Once again, thank you for your feedback.

Best wishes

Kim

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