"Shocking"

Advised to take 86 year old mum to A&E after fall. Waited 4 hours, passed from pillar to post ( signs and directions appalling) before being told at midnight that it would be 6 hours at least to see a doctor. Miserable staff making no effort whatsoever to assist a frail woman in considerable pain. Unable to cope with the wait through the night we discharged ourselves and went home with no idea what to do next.