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Couldn't get a straight answer

Posted By dj trump

"Couldn't get a straight answer"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Trauma and orthopaedics

(as a service user),

My mum was on this ward and the experience was terrible.  I couldn't get a straight answer from anyone, as to her care and possible rehabilitation.

Every time I visited she was laying in bed asleep. I thought, she could do this at home.  They didn't seem to be getting better at all. 

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Responses

Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals last month
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals

Submitted on 08/04/2024 at 11:48
Published on Care Opinion at 11:48

Dear Patient

Thank you for sharing this feedback regarding your mother's recent stay within our hospitals.

We are sorry to hear that you were unable to get the correct communication from the ward and would like to assist you with this.

Please could you contact us via the email address PALS@nuh.nhs.uk or by calling them on 0800 183 0204 so that we can obtain more information regarding your experience.

Kindest regards,

Kelly – patient experience officer

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