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About: Montague Medical Practice

Had to attend with a lesion on my back .Was told it could be cancer. Was told to photo them and send them by a link to them. Asked a few days later if they had been received and they looked and said no so sent them again to be told they had been received but the medical practitioner dealing with it was away due to an bereavement. So made another appointment to see a doctor to be told by them that the photos taken by my phone were no good that they had to be taken by a special camera that only one nurse did them and she wouldn't be in until two days later..then the said nurse came through to call a patient..when asked if she could possibly take the photos while i was there was told not possible. I will have been two weeks in this limbo then I have to wait for the photos to be seen by a specialist..could be said I'm not happy.

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Responses

Response from Montague Medical Practice 3 weeks ago
Montague Medical Practice
Submitted on 10/04/2024 at 15:53
Published on nhs.uk at 15:53


Dear Patient. Thank you for taking the time to provide your feedback. I am sorry on this occasion we did not manage to provide you care in line with our current protocols. I hope that a referral has now been made to the hospital and you will be seen accordingly. If you would like to discuss any aspects of your care please do not hesitate to contact me at the surgery. Thank you, Amanda, Practice Manager

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