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Not there to help in a crisis

Posted By heronym73

"Not there to help in a crisis"

About: Florence Street Clinic

(as a service user),

Awful service from Florence Street Resource Centre (Glasgow). Found the crisis team incredibly patronising and not there to help in a crisis, you have to wait hours for a call back just to be hung up on. Terrible attitude from some of the nurses and staff members. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last month
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 09/04/2024 at 15:03
Published on Care Opinion at 15:03

picture of Nicole McInally

Dear heronym73

Thank you for getting in touch. I am sorry to hear about your experiences and for the upset and distress caused. As Care Opinion is anonymous, if you would like to discuss this further can you please contact Florence Street directly on 0141 232 7000. If you need urgent help you can call NHS 24 Mental Health Services on 111. If you just need to talk with someone, then the following organisations can help: Samaritans - 116 123 (freephone) www.samaritans.org or Breathing Space - 0800 83 85 87 (freephone). www.breathingspace.scot

Thank you

Nicole

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