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Care Opinion

Appalling Service

Posted By EatonTwinSplit

"Appalling Service"

About: Tiverton and District Hospital / Physiotherapy

(as a relative),

My father has had the misfortune of having to deal with the Physiotherapists at Tiverton.

If I'm honest I've not come across such an incompetent bunch of people in all my years.

If it's not appointments being cancelled due to one of the physios being off sick, you've got rude and condescending staff..

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Responses

Response from Karen Facey, Patient Experience Support, Patient Experience, Royal Devon University Healthcare NHS Trust 3 weeks ago
Karen Facey
Patient Experience Support, Patient Experience,
Royal Devon University Healthcare NHS Trust

Submitted on 09/04/2024 at 10:32
Published on Care Opinion at 10:32

picture of Karen Facey

Dear Eatontwinsplit

Thank you for your feedback in relation to your fathers recent physiotherapy appointments in Tiverton. I am sorry to hear that you felt the service was unhelpful and poorly managed. I have passed your feedback on to the team, who were also sad to hear that you feel your father did not have a good experience.

If you would like the team to look into the issues in more detail, please email rduh.patientexperience@nhs.net and with your fathers consent, I can pass your details over to the team to respond. Please quote reference 1183068 within the email.

Thank you once again for your feedback.

Kind regards

Karen

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