Working in NHS is exhausting, I understand the pressure coz I also is part of the team. However, it doesn’t give anyone an acceptable reason to treat anyone badly.
My partner called today asking for help regarding his weight management problem. But, he felt judged and disrespected by who we believe is the receptionist! She did not introduced herself properly which is a standard phone etiquette. She sounds unwelcoming and unhelpful! The woman even replied on his query with “that is not my problem”. How dare she?! The fact that we called GPs because we need help and not to find someone to take over our problem or worst judge us! I hope she realised the effect of her actions on someone’s mental health. And, fyi, my partner is trying his best to fight the effect of the weight management problem on his mental health. So, I hope we need to be careful with our words and tone.
Also, I hope the team will take action on this. Attitude plays a great part of quality care in which I believe your team is serious about. Thank you.
"Bad Experience"
About: Concordia Parkside Concordia Parkside London SE5 7AQ
Posted via nhs.uk
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