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"We were supported by wonderful staff"

About: Forth Valley Royal Hospital / Urgent Care Centre

(as a relative),

My husband spent many hours over a period of a week in the Urgent Care Center in Forth Valley Royal Hospital. We would like to extend our gratitude to the staff who helped us through this difficult time. The care and attention received could not be faulted as our fears were allayed by their high standards of care. Careful explanation of investigations, results and diagnosis, anticipating our needs then and for the future made the situation more bearable. Staff were kind compassionate and professional. The calm atmosphere created in a very busy department instilled confidence in their ability and dedication to their profession. Thank you for being such a committed team  - Vanessa, Lauren, Kimberly, Fiona & Sarah who got us through a very long and stressful day, plus Pauline, Lucy and Stuart.

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Responses

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 3 weeks ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley
Submitted on 12/04/2024 at 21:08
Published on Care Opinion at 21:08


Dear yellowzxc12

Thank you for taking the time to post you and your husband's recent visit to our urgent care centre. I will pass your lovely feedback onto all the team we really do appreciate this.

Thank you once again

Best wishes

Pamela

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