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Care Opinion

A positive experience from start to finish

Posted By Old John 77

"A positive experience from start to finish"

About: University Hospital Wishaw / Cardiology (Ward 4) University Hospital Wishaw / Medical Diabetics (Ward 6)

(as the patient),

I had an excellent experience during my short spell in the hospital. I was  there for 9 days with a chest infection  I couldn't  have received better care from all staff in the short time I was in wards 6 and 4,  they could not have treated me any better.

The wards were spotless and the staff could not do enough for the patients they were looking after nothing was a problem to them. 

Professor Patel brightened up your day when he came on the scene with his smiling cheery face .

Thanks to all the staff who made my stay at Wishaw General hospital a pleasant stay. Thank you once again.
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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 09/04/2024 at 23:49
Published on Care Opinion at 23:49

picture of Jennifer Montgomery

Dear Old John 77,

Thank you for sharing your experience of University Hospital Wishaw, Medical Diabetics and Cardiology departments.

I am sorry to hear that you had a chest infection and needed to stay in hospital for 9 days. It must have been a worrying time for you. I am pleased to hear that you had excellent care from the teams and nothing was too much hassle for them. It sounds like they really show person centred care.

I look forward to passing your kind words to the teams who I am sure will be delighted to hear your positive feedback and get a real boost from it.

I hope you are feeling better now.

Kind Regards,

Jenni

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