This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Very helpful practice - just one area of complaint"

Greenwich Time to Talk were swift in getting the right therapist and help to me. I did have to disclose quite a lot during the pre-assessment and perhaps that could change as the level of trust is not entirely there with a new person over the phone and yet you’ve disclosed everything. I was a new mother who was finding the journey tricky in the sense of separation once I needed to return back to work. The two therapists given to me (one for my emotional wellbeing and the other for support around my employment needs) really helped me to understand why I felt the way I felt. My only issue is that the sessions were not enough (especially the emotional therapy) considering every corner for me as a new mother right now is new and frightening. I’d have liked the sessions to have continued perhaps with longer gaps. However, thankful regardless that I was given the tools to best help me for now

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Iapt Offices last month
Iapt Offices
Submitted on 10/04/2024 at 14:20
Published on nhs.uk at 14:20


Hello,

Thank you for sharing your experience of receiving support from Oxleas Greenwich Time To Talk. My name is Chloe and I work in the Oxleas Patient Experience Team. I am pleased that you found the Greenwich Time To Talk therapist sessions and tools helpful. Thank you also for sharing your experience of having to disclose information early on and about the number of sessions - all feedback is really appreciated as we use this to improve services. I have passed your feedback onto the Greenwich Time To Talk team.

If you have any outstanding concerns or would like further advice or information, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on freephone 0800 917 7159 or via email oxl-tr.pals@nhs.net.

Kind regards,

Chloe Roebuck

Senior Patient Experience Coordinator

Oxleas NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k