"Misinformed"

I was asked to choose an hospital after my GP refereed me for surgery, so choose North Tees. However, after seeing a surgeon at North Tees who said I'd get the surgery in three to six months, he sent me to the pre easement at North Tees, but the receptionist said "no, you are going to Hartlepool", which was eight month ago. Now the Hernia has got that bad now I'm almost housebound, with my small intestines filling my scrotum up. My complaint is, what is the point of sending me a letter asking me to choose a hospital only for a receptionist to change it. I know there is a backlog due to the lockdown, which has harmed more people than it was supposed to help, but keeping me informed on when I will get the surgery would give me hope and help me cope with the depression I'm in now, due to not knowing when I'll get surgery to alleviate the pain and discomfort i'm in now.