"Attitude of call handler"

I recently called Out of Hours at Altnagelvin at 1:30 pm - my son had a temp at 40.8 Along with a cough, sore throat and just very unwell. Told 3 hour call back, then called at 5:30 am had no call back told will be 7 hours, still nothing (which I appreciate is a bank holiday weekend). Called back a told now 9 hours.

Asked the call handler what time of calls they were now on to try get an estimate of when I could try to speak to someone about my very sick 2-year-old. To which I got the answer of I think you're very selfish and unfair keeping me on this call longer than I should be when I need to take other calls.

A very patronising and rude member of staff, who said your son is not urgent so take him to hospital in that case. I live in hope that I might get an anti biotic, but not looking promising at this rate.